Return and Refund Policy

At Nawab Shawls, we want our customers to be satisfied with their purchases. Please read our Return and Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return if they receive a damaged, defective, or incorrect product due to an error on our part.

To be eligible for a return, the product must be unused and in its original condition, with its original packaging where possible. Customers must contact us within 48 hours of receiving the parcel to report any issue.

2. Return Shipping Charges

If a customer wants to return a product for personal reasons, such as a change of mind or personal preference, the customer will be responsible for the return shipping charges.

If a product arrives damaged, defective, or incorrect due to our mistake, Nawab Shawls will provide a return or replacement option. In such cases, we will cover the reasonable return shipping costs as agreed with the customer.

3. COD Order Confirmation Advance 

For Cash on Delivery (COD) orders, a Rs. 200 advance payment is required to confirm the order. This amount will be adjusted against the total order amount, and the remaining balance will be payable upon delivery.

• If Nawab Shawls cancels an order or is unable to fulfil it, the Rs. 200 advance will be refunded in full.
• If a customer requests cancellation before dispatch, the advance payment will be refunded, subject to verification of the payment and cancellation request.
• If a product is approved for a refund due to damage, a defect, or an incorrect item supplied by Nawab Shawls, the advance payment will be included in the refund calculation as applicable.

Approved refunds will be processed through an agreed payment method. Refund processing times may vary depending on the payment provider.

4. Damaged or Incorrect Products

If your parcel arrives damaged, defective, or contains the wrong product, please contact us within 48 hours of delivery.

Please provide your order number, a brief description of the issue, and clear photos or videos showing the problem. Our team will review your request and guide you through the return, replacement, or refund process.

5. Refund Policy

Once an approved return has been received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through an agreed payment method. The time it takes for the refund to reach you may depend on your payment provider.

Original shipping charges are generally non refundable unless the return is due to our mistake or applicable law requires otherwise.

6. Non Returnable Items

Products that have been used, washed, altered, or damaged by the customer may not be eligible for return.

Please note that slight variations in color may occur due to screen settings and lighting. For shawls, minor variations in patterns or designs may also occur where disclosed in the product description. These variations alone may not qualify for a return if the product otherwise matches its description.

This policy does not affect any rights you may have under applicable consumer protection laws.

7. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Cancellation requests can only be accepted before the order has been dispatched. Once the parcel has been shipped, cancellation may no longer be possible.

8. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us using the email address below. Include your order number, the reason for your request, and any relevant photos or videos.

Email: realmuhammadahmadbaig@gmail.com

Our team will review your request and respond with the next steps.

9. Policy Updates

Nawab Shawls reserves the right to update this Return and Refund Policy when necessary. Any updates will be published on this page.

Thank you for shopping with Nawab Shawls.